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Web Analytics

Overview of web analytics tools that work with Algomo.

Table of content
Events
Custom events
Widget analytics capabilites let you track how your visitors interact with the chat widget.

Events

We track the following chat widget events:
Event name
Event specific parameters
Description
Message sent (Algomo Widget)
messageIdmessageLanguageconversationId
When a user sends a message in the Algomo widget.
Conversation started (Algomo Widget)
conversationIdconversationLanguage
When a user starts a conversation in the Algomo widget.
Contact details submitted (Algomo Widget)
-
When a user submits their contact details in the Algomo widget. This event might get triggered multiple times by a single user, e.g. when they update their details
Link clicked (Algomo Widget)
hreflabel
When a user clicks a link in the Algomo widget, either in a message or message sources.
Widget opened (Algomo Widget)
source
When a user opens the widget. Source can be “trigger” or “pop-up”.
 
All events also have the following parameters: widgetIduserNameuserEmailuserPhoneuserCompanyNameuserBrowseruserMainLanguageuserLanguagesuserPlatformuserTimeZone. Some of them might be empty.

Custom events

Tracking custom events is not supported currently. If you'd like to track custom events, please get in touch via email or chat with us directly through the widget in the bottom corner.
 
 
Last updated on Feb 7, 2024

 
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