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Shopify Orders Tool

Empower your chatbot with the ability to retrieve order details and provide tracking information to your customers.

Overview​

Order details​

Given a visitor's email and order number your chatbot is able to retrieve their order and provide details such as the order status, fulfilment status, and tracking information.

If the order cannot be found or there is an issue with the order, the chatbot can escalate the conversation to a human agent, ensuring that the customer's issue is resolved.

Installation​

See Installation.

Troubleshoting​

Chatbot cannot find the order​

We cannot access orders that are older than 60 days.

Last updated on