Shopify Orders Tool
Guide for using the Shopify Orders Tool to manage orders.
Empower your chatbot with the ability to retrieve order details and provide tracking information to your customers.
Overview
Order details
Given a visitor's email and order number your chatbot is able to retrieve their order and provide details such as the order status, fulfilment status, and tracking information.
Human handover for order-related issues
If the order cannot be found or there is an issue with the order, the chatbot can escalate the conversation to a human agent, ensuring that the customer's issue is resolved.
Installation
See Installation.
Troubleshoting
Chatbot cannot find the order
We cannot access orders that are older than 60 days.
Last updated on Feb 7, 2024
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